Terms and conditions for leases
HOURS OF OPERATION AND CONTACT NUMBERS
Monday to Friday, Online 24 hrs
Saturday and Sunday, Online 24 hrs
Online business phone: (+55 11.96741.7938)
We are available 24 hours a day on the following phones via Whats app (+ 55-1196741.7938) (+55 16 98197,9731) . Always leave your message and we will get back to you as soon as possible.
RESERVATIONS
To validate a reservation, our customers must send proof of payment and the following information:
Full name:
Birthday:
Identity or passport number (01 Front and back photo):
CPF:
Address / Neighborhood / City / Zip Code
Telephone:
Email:
Check-in time at the property:
Departure time from the property:
Name of other guests (if any):
PAYMENT METHODS, RESERVATIONS, RENTAL AND DEPOSIT
To reserve one of our properties, we require a booking confirmation deposit of 50% of the total rental amount. The remaining 50% will be charged at check-in before entering the property.
The payment, referring to 50% of the reservation, can be made by bank transfer/deposit, or check the possibility of paying in cash at the time of your check-in.
Payment for the remaining 50% of the rent + security deposit must be made in cash, upon signing the contract and handing over the keys.
The deposit will be required at check-in in cash with a predetermined amount per property at the time of booking.
We do not accept checks and do not work with credit or debit card machines; If the customer does not want to pay this amount in cash, he has the possibility of making a bank transfer. This transfer must be made up to 7 days before the date you wish to enter the property.
In order for us to allocate your payment, we always require a confirmation of the transfer via email.
Your reservation will be validated as soon as the Temporadas Brasil reservations department sends you a confirmation email.
If, for any reason beyond our management's control, the leased property is no longer available, we offer our customers the choice of a similar property or a full refund of all amounts paid.
Leases from 20 days onwards, the consumption of LIGHT and GAS will be paid by the guest responsible for the reservation.
CHECK IN
Check-in time: 14:00 to 22:00
The customer must inform us of the time of his arrival and give us his contact number. Without this information, check-in cannot be carried out.
The customer will need to call our check-in department in advance (available 24/7), (+55-11 96741.7938, up to 40 minutes before your arrival at the property. call, one of our staff will just confirm the collection of keys at the place previously mentioned at the time of booking.
If the apartment is available earlier, the guest will be invited to enter earlier. If the apartment is available and the client wants to be guaranteed the possibility of an earlier check-in, a change between 6am and 2pm can be arranged for a fee of 50% of the daily rent. This amount must be paid in advance.
For check-ins between 10pm and 6am, the rent equivalent to the previous day must be paid.
For check-ins outside opening hours (Monday to Friday, from 08:00 to 18:00 and Saturday and Sunday, from 09:00 to 14:00) a convenience fee of R$ 50 must be paid, 00 for the operation.
CHECK-OUT
Check-out time: 06:00h to 11:00h
A Temporadas Brasil employee will meet the client at his apartment (the time will be scheduled in advance in the rental agreement), in order to examine the property, receive the keys and return the security deposit.
If the apartment is available and the client only wants to leave between 11am and 10pm, we require a late check-out fee in the amount of 50% of the daily rent. This amount must be paid upon entry.
For check-outs between 22:00 and 06:00, we charge the next day's rent.
If the customer does not check-out at the agreed time, after a 30-minute grace period, a fine of 50 Reais will be charged, if this check-out is before 11:00 am. After 11 am, the amount charged will be the equivalent of a full night's stay.
RESERVATION CANCELLATION AND CHANGES
In case of cancellation or no-show, the amount of the reservation deposit will not be refunded.
There will be no refund of rent or deposit if the guest decides to leave the apartment before the deadline.
Changes to the reservation dates will only be allowed upon written confirmation from Temporadas Brasil.
Temporadas Brasil has the right to immediately terminate the rental agreement, without any refund of amounts paid by the customer, in the event of one of the following cases: the total number of occupants exceeds the maximum defined on our website, disturbance of the peace in the neighborhood and /or violation of condo rules, organization of parties, consumption of illegal drugs, pets without our permission, failure to pay full rent or security deposit.
If the reserved property has an internet connection or cable TV, Temporadas Brasil assumes no responsibility for any connectivity problems or inconveniences resulting from these. These services are provided by telecommunications companies and are beyond our control. In case of problems and disturbances with the internet connectivity or TV signal, there will be no refund of the rent payment.
RESPONSIBILITIES AND OBLIGATIONS OF OUR GUESTS
The guest assumes full responsibility for the property he has rented as well as for any item belonging to the condominium. The same is applicable
for other residents and visitors.
The client and all occupants of the apartment and visitors must comply with the condominium regulations and rules. Fines imposed by the condominium administration for non-compliance with the rules will be immediately paid by the customer. Additionally, they may also lead to premature termination of the rental agreement without any refund.
Visitors: there are condominiums that do not allow the entry of visitors. Please contact us before making any reservations where visitors are expected, so that we can provide you with a more suitable property.
Reservations with less than 20 days do not include electricity and gas consumption. The client must pay the bills equivalent to the period of their stay at the time of check-out or, if the rent is longer than 20 days, after each month.
FORUM
The contracting parties elect the Forum of the District of São Paulo – Sp.